Advanced Bionics Harmony Troubleshooting Guide

Welcome to the Harmony™ Interactive Troubleshooting GuidePress the button to begin

Connecting to an FM System1. Ensure that you have the appropriate equipment.• iConnect Earhook• MLxS• Transmitter2. Ensure that the FM system is funct

Connecting to an FM System5. Insert a size 10 zinc air battery into the iConnect6. Turn down the volume on the Harmony Processor7. Turn on the FM tran

Connecting to an FM System9. Gradually turn up the volume on the Harmony Processor10.Assess performance:• In quiet using an auditory only task• Verify

I need help troubleshooting the following:• Child is NOT responding to Sound• The Light (LED) on the Processor is Flashing• Sound appears to be Interm

Child is NOT responding to sound—*Note you have verified no response with a behavioral listening check.1. Verify the Sound Processor is ON• Remember t

Child is NOT responding to sound—*Note you have verified no response with a behavioral listening check.4. Is the Headpiece positioned over the implant

Child is NOT responding to sound—*Note you have verified no response with a behavioral listening check.7. Check the Microphone/System Status using the

Harmony LED Functionality ChartMain MenuBackNext

Child is NOT responding to sound—*Note you have verified no response with a behavioral listening check.10.Remove any materials that may be covering th

Child is NOT responding to sound—*Note you have verified no response with a behavioral listening check.13.Check for visible damage on the processor14.

Harmony™ Interactive Troubleshooting GuideThese guides have been created to systematically lead you through active troubleshooting with the Harmony™So

The Light (LED) on the Processor is Flashing….1. What is the color of the flashing light?• Orange (Battery)• Green (Microphone)• Red (Communication Er

Orange LED can mean the following:1. PowerCel Status• 3 to 4 quick flashes indicates the PowerCel is fully charged.• 2 quick flashes indicates the Pow

Green LED can mean the following…1. Microphone System Status• A green light will flash in response to loud sounds2. Microphone Test Mode• A steady gre

Red LED can mean the following…1. Lock Status• Blinks at 1 second intervals indicating no lock with the implant2. Intellink™• Rapid blinks indicating

Sound is intermittent:1. Verify the Sound Processor is ON• Remember that sliding on the PowerCel turns the processor on2. Check your connections inclu

4. Is the Headpiece positioned over the implant site?• Busy children can knock it off and may not be able to put it back in place.5. Is your PowerCel

7. Check the Microphone/System Status using the LED• I would like to learn more about LED functionality 8. Replace the Headpiece/Cable• You should kee

Harmony LED Functionality ChartMain MenuBackNext

10.Remove any materials that may be covering the microphone (i.e. Scarf, Hat, Headband)11.Perform a test of the built in microphone using an empty pro

13.Check for visible damage on the processor14.Contact the audiologist for further troubleshootingBackSound is intermittent—Main Menu

Harmony™ Sound ProcessorWe encourage you to review the processor components before proceeding.Next

Headpiece will not stay on…..1. CAUTION: adding too many magnets to the headpiece may cause physical discomfort and can potentially damage the skin ar

Child’s voice sounds muffled or distorted1. Is the processor turned on?2. Are the connections secure?3. Is the Volume Control in the 12 o’ Clock posit

Harmony LED Functionality ChartMain MenuBackNext

Performing a test of the built-in Microphone1. Note: To assess the microphone, you will need to have an empty program slot on the processor. You wil

Performing a Behavioral Listening Check• Using the Ling Six Sounds (ah, ee, oo, sh, s and mm) you can determine a cochlear implant’s effectiveness by

Performing a test of the built-in Microphone1. Note: To assess the microphone, you will need to have an empty program slot on the processor. You wil

Performing a test of the built-in Microphone1. Note: To assess the microphone, you will need to have an empty program slot on the processor. You wil

How to Try another Audio Input Source1. By connecting the direct connect system, audio interface cable and either an auxiliary microphone or portable

How to Try another Audio Input Source1. By connecting the direct connect system, audio interface cable and either an auxiliary microphone or portable

Cleaning the Processor and PowerCel Contacts1. To prevent intermittent operation of the Processor, contacts on both the PowerCel and Processor should

Choose from the item below that best Choose from the item below that best describes your situation:describes your situation:I want to learn how to per

Cleaning the Processor and PowerCel Contacts1. To prevent intermittent operation of the Processor, contacts on both the PowerCel and Processor should

1. Speak to an Audiologist to ask further questions2. Learn more on-line about the Harmony Processor I need more information……Main Menu

Speak to an AudiologistPlease call us for further assistance:• Hours of Operation: 5 AM to 5 PM PST(877) 829-0026 US and Canada(800) 678-3575 TTY(661)

Speak to an AudiologistPlease call us for further assistance:• Hours of Operation: 5 AM to 5 PM PST(877) 829-0026 US and Canada(800) 678-3575 TTY(661)

Speak to an AudiologistPlease call us for further assistance:• Hours of Operation: 5 AM to 5 PM PST(877) 829-0026 US and Canada(800) 678-3575 TTY(661)

Speak to an AudiologistPlease call us for further assistance:• Hours of Operation: 5 AM to 5 PM PST(877) 829-0026 US and Canada(800) 678-3575 TTY(661)

How do I………• Check the device each day?• Connect to an FM system?BackMain Menu

How to Verify the Child’s Device is Working1. Is the PowerCel in place and fully charged?• Sliding the PowerCel on the Processor module will turn the

How to Verify the Child’s Device is Working4. Is the Program Selector in the desired position?• The Harmony can store up to 3 programs (P1, P2, P3).

How to Verify the Child’s Device is Working7. Is the Headpiece positioned over the Implant (internal device)?• You should feel the magnetic attraction

Performing a Behavioral Listening Check• Using the Ling Six Sounds (ah, ee, oo, sh, s and mm) you can determine a cochlear implant’s effectiveness by