Advanced Bionics Harmony User's Guide download pdf (Page 48)

User Guide for the Auria Harmony Sound Processor 47

What To Do If…

The following is a description of how to troubleshoot your processor given a speciﬁ c

symptom. If the problem persists after trying the suggestions below, contact your

audiologist or AB for assistance.

No Sound / Static / Mufﬂ ed Sound / Distorted Sound

• Check your connections, including PowerCel, earhook and cables.

• Check your volume dial.

• Is your headpiece positioned over your implant site?

• Is your PowerCel charged and inserted properly? Try another PowerCel.

• Are you using the appropriate program? Try another program.

• Check the microphone/system status using your LED.

• Replace the cable/headpiece.

• Clean the contact on both your PowerCel and processor.

• Remove any materials (hat, headband, scarf, etc.) that may be covering your

microphone.

• Perform a test of the built-in microphone using an empty program slot. Contact

your audiologist for instructions.

• Try another audio input source such as an Auxiliary Microphone or your Direct

Connect Earhook interfaced with an audio device (i.e., CD/MP3 player).

- You will need to use a program that is designated to accept an external

audio source.

- If this resolves the problem, place your processor and T-Mic (if applicable)

in the Auria Carrying Case/Dri-Aid overnight. If no sound is present the next

day, contact your audiologist.

• Check for visible damage to components.

• Contact your audiologist for further troubleshooting if necessary.

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Advanced Bionics Harmony User's Guide Page 48